Frequently Asked Questions
1. Q. Is there a warranty for SuperSwim Systems?
1. A. Our products are made in the U.S.A. from the highest quality of materials and come with a limited lifetime warranty that protects against all factory defects. Refer to our warranty page for more information.
2. Q. How long will it take for me to receive my order?
2. A. Orders take 1 day for processing and all shipments are sent ground unless otherwise requested.
3. Q. How do I install my SuperSwim System?
3. A. All systems are delivered with an Installation and Assembly Manua, but you can refer to our online installation guide.
4. Q. What countries do you ship to and how much is shipping for shipments outside of the United States?
4. A. We ship to all countries. However, there is a flat-rate shipping cost of $40.00 USD to countries outside of the U.S.
5. Q. What kind of special wholesale pricing do you offer?
5. A. For multiple orders, please contact us or call toll free (800)-848-1222 for pricing options.
6. Q. How do I care for my SuperSwim System?
6. A. The SuperSwim Flexible Fiber Pole is removable from the base. You can store it as well as the SuperSwim Safety Swim Harness and attached nylon cord away. Never leave these parts submerged underwater or out in direct sunlight for extended periods of time. Following this simple clean-up procedure will ensure the longevity of your SuperSwim System.