Frequently Asked Questions
Is there a warranty for SuperSwim Systems?
Our swim tethers are made in the U.S.A. from the highest quality of materials and come with a limited lifetime warranty that protects against all factory defects. Refer to our warranty page for more information.
How long will it take for me to receive my order?
Orders take only one day for processing and all shipments are sent ground unless otherwise requested.
How do I install my SuperSwim System?
All swim tether systems by SuperSwim are delivered with an Installation and Assembly Manual, but you can refer to our online installation guide.
How do I care for my SuperSwim System?
The SuperSwim Flexible Fiber Pole is removable from the base. You can store it as well as the SuperSwim Safety Swim Harness and attached nylon cord away. Never leave these parts submerged underwater or out in direct sunlight for extended periods of time. Following this simple maintenance procedure will ensure the longevity of our swim tether systems.
What countries do you ship to and how much is shipping for shipments outside of the United States?
Currently, we are back to our normal shipping procedure however, due to Covid-19, logistics companies are still experiencing longer than normal delays with shipments. We apologize for the inconvenience but know, we will be here to support you through the process. Shipping rates vary from region to region.
What kind of special wholesale pricing do you offer?
For multiple orders, please contact us or call toll-free (800)-848-1222 for pricing options.